Algemene voorwaarden Happy Rabbits and Friends
Article 1 - Definitions
In these terms and conditions, the following definitions apply:
1. Consumer: The natural person who does not act in the exercise of a profession or business and enters into a distance agreement with the entrepreneur;
2. Distance agreement: An agreement in which, as part of a system organized by the entrepreneur for the remote sale of products and/or services, one or more remote communication techniques are used exclusively until the conclusion of the agreement;
3. Remote communication technique: Any means that can be used to conclude an agreement without the consumer and entrepreneur being physically present in the same space at the same time;
4. Cooling-off period: The period during which the consumer can exercise his/her right of withdrawal;
5. Right of withdrawal: The consumer’s option to withdraw from the distance agreement within the cooling-off period;
6. Day: Calendar day;
7. Extended duration agreement: A distance agreement concerning a series of products and/or services; where the obligation to supply and/or purchase is spread over time;
8. Durable data carrier: Any means that allows the consumer or entrepreneur to store information addressed to them personally in a way that enables future consultation and unchanged reproduction of the stored information.
Article 2 – Identity of the Entrepreneur
Happy Rabbits and Friends BV
Laurys Gewatstraat 73K
2560 NIJLEN
BELGIË
KBO 0778 237 433
BTW BE 0778 237 433
Article 3 – Applicability
These general terms and conditions apply to every offer made by Happy Rabbits and Friends BV
and to every distance agreement concluded between Happy Rabbits and Friends BV and the consumer.
Before the distance agreement is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, Happy Rabbits and Friends BV will indicate before the distance agreement is concluded how the general terms and conditions can be viewed and that they will be sent free of charge to the consumer upon request as soon as possible.
If the distance agreement is concluded electronically, then, contrary to the previous paragraph and before the agreement is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, the consumer will be informed where the general terms and conditions can be viewed electronically and that they will be sent electronically or otherwise free of charge upon request.
If, in addition to these general terms and conditions, specific product or service conditions apply, the second and third paragraphs apply accordingly, and in the event of conflicting conditions, the consumer may always rely on the provision that is most favorable to him/her.
Article 4 – The Offer
If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
The offer includes a complete and accurate description of the products, digital content, and/or services offered. If Happy Rabbits and Friends BV uses images, they are a truthful representation of the offered products, services and/or digital content. However, please take into account that product images may slightly differ in color from the actual product, depending on your monitor settings. Herbs, hay and branches are natural products that can vary in color, scent, texture, and taste, and may therefore differ from the product photos. Obvious mistakes or errors in the offer do not bind Happy Rabbits and Friends BV.
Each offer contains sufficient information to make it clear to the consumer what rights and obligations are associated with accepting the offer.
Happy Rabbits and Friends BV only offers products that are purchased from original manufacturers and their wholesalers.
The food and supplements offered by Happy Rabbits and Friends BV are not suitable for human consumption or for consumption by livestock intended for slaughter.
All listed prices apply per unit, include applicable VAT, and exclude shipping costs unless otherwise stated.
Discounts and discount codes never apply to already discounted items or items on sale.
Article 5 – Product Description
The information and products offered by Happy Rabbits and Friends BV are intended solely for informational purposes and general use. While we strive to provide accurate, up-to-date, and complete information, we cannot guarantee that all information on our website is error-free, up-to-date and complete. The use of our products and services is entirely at your own risk.
The information on this website is not intended to replace professional veterinary, medical, or other specialist advice. Always consult a qualified veterinarian or specialist if you have concerns about the health or well-being of your animal.
The products offered on our website are designed for general use with animals, as indicated in the product description. It is the customer’s responsibility to carefully assess the suitability of a product for his/her animal.
Happy Rabbits and Friends BV is not liable for damage, injury, or negative consequences resulting from the improper use of our products or failure to follow the instructions and recommendations stated on the packaging or in the product description.
We advise customers to carefully check whether the offered products are suitable for their animal, especially in cases of allergies, food sensitivities, or specific health issues. Happy Rabbits and Friends BV is not liable for reactions or conditions caused by the use of our products unless there is serious negligence.
Happy Rabbits and Friends BV is not liable for indirect, incidental, or consequential damages, including damages due to loss of profit, loss of data, or other damages arising from the use of our website or products. In all cases, our liability is limited to the purchase price of the respective product.
The website may contain links to third-party websites. Happy Rabbits and Friends BV has no control over the content or policies of these websites and is not responsible for damages or losses caused by the use of such external websites.
Happy Rabbits hay, herbal hay, Timothy hay, and Orchard grass must be removed from the plastic bag immediately upon arrival and stored in a cardboard box or open container to ensure the quality. The hay must be kept out of direct light and away from moisture.
Happy rabbits willow branches must be unpacked immediately upon receipt.
Happy Rabbits and Friends BV reserves the right to ship willow branches with our without leaves based on expected weather conditions. The shipping of your order may be delayed by a day due to weather conditions.
Article 6 – The Agreement
The agreement is established, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the conditions set.
If the consumer has accepted the offer electronically, Happy Rabbits and Friends BV will immediately confirm receipt of the acceptance electronically. As long as the receipt of this acceptance has not been confirmed by Happy Rabbits and Friends BV, the consumer may terminate the agreement.
If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
Happy Rabbits and Friends BV may investigate whether the consumer can meet their payment obligations and any other facts and factors relevant to responsibly concluding the remote agreement.
If, based on this investigation, Happy Rabbits and Friends BV has good reasons not to enter into the agreement, they may refuse an order or request or attach special conditions to the implementation.
Happy Rabbits and Friends BV will provide the consumer with the following information in writing or in such a way that the consumer can store it on a durable medium in an accessible way:
• The address of the establishment where the consumer can file complaints;
• The conditions under which and how the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
• The price, including all taxes, of the product, service, or digital content;
• The requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite.
If Happy Rabbits and Friends BV has committed to providing a series of products or services, the provision in the previous paragraph applies only to the first delivery.
Every agreement concluded through the Happy Rabbits and Friends webshop comes with a payment obligation.
Article 7 – B to B - Agreements
Orders must always be paid in advance before shipment unless otherwise agreed.
In case of pre-agreed deferred payment, the goods remain the property of Happy Rabbits and Friends BV until full payment of the invoice. Invoices must always be paid in full within 14 days of the invoice date.
In case of late payment, Happy Rabbits and Friends BV is entitled to a fixed compensation of 10% of the invoiced amount, with a minimum of 50 EUR. Additionally, from the invoice due date, a default interest of 10% per year will be due by law.
Article 8 – Right of Withdrawal
Consumers have the right to withdraw from the agreement within 14 days without giving any reason. The withdrawal period will expire 14 days from the day the consumer or a third party indicated by the consumer, takes physical possession of the goods.
During this period, the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to be able to assess whether he wishes to keep the product. If the consumer exercises his/her right of withdrawal, he/she must return the product, along with all accessories provided and – if reasonably possible – in its original condition and packaging to Happy Rabbits and Friends BV, in accordance with the instructions provided by the entrepreneur.
The product must not show any signs of use. To check whether a piece of clothing or product fits, you may remove it from the packaging and hold it next to your animal. However, due to hygiene reasons, the product cannot be returned if it has come into contact with your animal. In such cases, a refund will not be issued.
If, upon return, we see that the product is stained, worn, contains hair, has an unpleasant odor, or has been washed, it will not be sent back to you. Instead, we will donate it to a charity.
Products purchased as part of a bundle cannot be returned individually. A bundle consists of multiple products offered together at a discounted price. Returns are only possible if the entire bundle is sent back.
Article 9. Costs in case of Withdrawal
If the consumer exercises his/her right of withdrawal, this must be reported within 14 days after delivery via info@happyrabbitsandfriends.be with the subject “return + order number”.
The shipping costs for returning the product are always at the consumer’s expense. The return shipment is at the consumer’s risk.
The returned item must be sent back within 14 days after delivery, in its entirety and in its original undamaged packaging, including all accessories.
If the consumer has made a payment, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after receipt of the return or withdrawal, or will send a new product.
Article 10 – Exclusion of the Right of Withdrawal
The right of withdrawal may only be excluded by Happy Rabbits and Friends BV if this has been clearly stated in the offer or at least communicated in a timely manner before the agreement is concluded.
Exclusion of the right of withdrawal is only possible for products:
• that have been manufactured by Happy Rabbits and Friends BV according to the consumer’s specifications;
• that are clearly of a personal nature;
• that, due to their nature, cannot be returned;
• that can spoil or age quickly;
• whose price is subject to fluctuations in the financial market over which Happy Rabbits and Friends BV has not control.
Article 11 – The Price
During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes resulting from changes in VAT rates.
In deviation to the previous paragraph, Happy Rabbits and Friends BV may offer products or services with variable prices if these are subject to fluctuations in the financial market over which Happy Rabbits and Friends BV has no control. This dependency on market fluctuations and the fact that any listed prices are target prices will be stated in the offer.
The prices mentioned in the offer of products or services include VAT.
Article 12 – Conformity and Warranty
Happy Rabbits and Friends BV guarantees that the products and/or services comply with the agreement, the specifications mentioned in the offer, the reasonable requirements of soundness and/or usability and the existing legal provisions and/or government regulations on the date of conclusion of the agreement.
An arrangement offered as a guarantee by Happy Rabbits and Friends BV, manufacturer or importer does not detract from the rights and claims that the consumer can assert on the basis of the law and/or the remote agreement with regard to a failure in the fulfilment of the operator's obligations.
Article 13 – Delivery and Execution
The entrepreneur shall exercise the utmost care when receiving and executing product orders and when assessing applications for the provision of services.
The delivery address shall be the address provided by the consumer to Happy Rabbits and Friends BV. Happy Rabbits and Friends BV reserves the right to deliver the products to a postal point if direct delivery to the customer is not possible at the time of delivery.
Subject to the provisions of Article 4 of these general terms and conditions, Happy Rabbits and Friends BV shall execute accepted orders promptly and at the latest within 30 days, unless a different delivery period has been agreed upon.. If delivery is delayed or if an order cannot be fulfilled or can only be partially fulfilled, the consumer shall be notified within 30 days after placing the order. In such cases, the consumer has the right to terminate the agreement free of charge and is entitled to a possible compensation.
After termination in accordance with the previous paragraph, Happy Rabbits and Friends BV shall promptly refund any amounts paid by the consumer
The risk of damage and/or loss of products remains with Happy Rabbits and Friends BV until the moment of delivery to the consumer or their representative, unless explicitly agreed otherwise.
If the consumer explicitly requests the carrier to change the standard delivery (change of delivery address, drop-off permission, delivery in a parcel locker), this delivery is at the consumer’s risk.
Happy Rabbits and Friends BV aims to ship within 1-3 business days, unless otherwise stated. Delivery terms are purely indicative and not binding.
Failure to meet the delivery time cannot give rise to compensation or termination of the agreement.
In case of damaged deliveries, this must be reported within 48 hours. For damage to willow branches and/or hay, this must be reported within 4 hours after receipt.
Damage must be reported via info@happyrabbitsandfriends.be with the subject “damage + order number”. The consumer must also provide clear photos as mentioned below:
1.At least one clear photo of the damage
2.A clear photo of the package, showing the label
3.The content of the package, including any packing material if present
Damage reports submitted after the specified period will not be processed.
If the damage is clear and all conditions are met, Happy Rabbits and Friends BV will send a new product as soon as possible after the consumer has returned the damaged product along with the packaging and packing materials.
Under no circumstances can damage or breakage give rise to any form of compensation.
Article 14 – Long-Term Transactions
The consumer may terminate an agreement that was concluded for an indefinite period at any time, subject to the agreed termination rules and a notice period of no more than one month.
A fixed-term agreement may have a maximum duration of two years. If it has been agreed that the agreement will be extended in the event of silence by the consumer, the agreement will be continued as an agreement for an indefinite period and the notice period after continuation of the agreement will be a maximum of one month.
Article 15 – Paiement
Unless otherwise stated in the agreement or additional terms, amounts due by the consumer must be paid within 14 days after the start of the cooling-off period or, in the absence of a cooling-off period, within 14 days after concluding the agreement. In the case of a service agreement, this period starts on the day after the consumer receives the confirmation of the agreement.
For product sales to consumers, full or partial prepayment may be required during the withdrawal period. When prepayment is required, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) before the prepayment has been made.
The consumer is obliged to immediately report any inaccuracies in payment details provided or stated to Happy Rabbits and Friends BV. In case of non-payment by the consumer, Happy Rabbits and Friends BV has the right, subject to legal limitations, to charge reasonable costs made known to the consumer in advance.
Article 16 – Complaints Procedure
Complaints regarding the execution of the agreement must be submitted to the entrepreneur within 8 days, fully and clearly described, after the consumer has identified the defects.
Complaints submitted to Happy Rabbits and Friends BV will be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, Happy Rabbits and Friends BV will provide a response within 14 days acknowledging receipt and indicating when the consumer can expect a more detailed answer.
Article 17 – Force majeure
Force majeure refers to any circumstance beyond the reasonable control of Happy Rabbits and Friends BV that temporarily or permanently prevents the fulfillment of obligations. This includes, but is not limited to, natural disasters, pandemics, government measures, war, strikes, power outages, intern or telecommunication failures, cyber-attacks, fires, floods, and other unforeseen circumstances that cannot reasonably be attributed to Happy Rabbits and Friends BV.
In the event of force majeure, the obligations of Happy Rabbits and Friends BV towards the consumer are suspended for the duration of the force majeure situation.
If the force majeure situation lasts longer than [30] days, both parties have the right to terminate the agreement in writing without either party being liable for any compensation or costs.
If Happy Rabbits and Friends BV has already partially fulfilled its obligations when the force majeure occurs, or can only partially fulfill its obligations, it has the right to separately invoice the already executed part. The consumer is obliged to pay for this part as if it were a separate agreement.
Happy Rabbits and Friends BV will inform the customer as soon as possible in writing or by email about the force majeure situation, describing its nature and expected duration if possible.
Happy Rabbits and Friends BV is not liable for any damages arising from or related to the failure or delay in fulfilling obligations due to force majeure.
Once the force majeure situation is resolved, Happy Rabbits and Friends BV will resume its obligations as soon as possible and inform the customer accordingly.
Article 18 – Disputes
Agreements between Happy Rabbits and Friends BV and the consumer to which these general terms and conditions apply are exclusively governed by Belgian law.
Only the courts of the Antwerp District, Turnhout division, are competent to handle disputes. The Justice of the Peace Court in Turnhout has territorial jurisdiction if the dispute falls within its competence.
Address Happy Rabbits and Friends BV:
Laurys Gewatstraat 73K
2560 NIJLEN
BELGIË