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Privacy Policy


This website is owned by Happy Rabbits and Friends BV, located at Laurys Gewatstraat 73K, 2560 NIJLEN (Belgium). Our VAT number is BE0778 237 433.


When you visit our website www.happyrabbitsandfriends.be , we collect some of your personal data. Additionally, we may receive data from other parties we collaborate with. We handle your personal data with care. In this Privacy Policy you will find:

  • Which personal data we collect from you.
  • How we process this data.
  • What rights you have regarding your data.


We recommend reading this Privacy Policy carefully. If you have any questions, feel free to contact us using the contact details provided at the end of this Privacy Policy.

Collected Data

We may collect the following information from you.

  • Full name.
  • Address (business address, delivery address, billing address).
  • Email address.
  • Phone number.
  • VAT number (if applicable).
  • Purchase details (products, preferences).
  • Payment information, processed via Mollie, PayPal, bank transfer, Payconiq, SumUp or cash (depending on the situation).


Use of Data


The collected data is used for the following purposes:


Order Processing

The collected data is used to process orders, including shipping products and issuing invoices.

Personal Contact

If you wish to contact us personally regarding a question, an appointment, damage, returns, etc.

Sending Newsletters

Email addresses are used to send newsletters, provided that customers have given their consent.

Targeted Advertising

Data such as purchase preferences and history are used to create targeted advertisements, for example, via social media or Google.

Website Analysis

Google Analytics is used to analyze website visits and customer behavior to improve the user experience.


Sharing Data with Third Parties

The collected data is shared only with third parties necessary for the execution of our services. This includes:


1.Transport Companies

Information such as name, delivery address, and contact details are shared with our logistics partners to deliver orders. We collaborate with:

  • DPD
  • Chronopost
  • UPS
  • Bpost
  • PostNL

In some cases, other transport companies may be used.


2. Payment Providers

For payment processing, data is shared with:

  • Mollie (for payments via Bancontact, Visa and other methods).
  • PayPal.
  • Crelan (for bank transfer payments)
  • Sumup (for payments at events)
  • Payconiq (for payments at events)


3. Marketing and Analysis

Data such as website usage and purchase history is shared with:

  • Google Analytics: For analyzing website traffic and user behavior.
  • Facebook Ads: For targeted advertisements and marketing campaigns.


4. Accounting software


Data such as invoices and transactions are processed in Odoo, our accounting software, and shared with our accountant.


5. Operational system
Happy Rabbits and Friends operates on Odoo, with internal IT employees and external partner DigiNav.


Retention Period of Data


1. Customer Data

  • We are legally required to retain your data, including orders, invoices, payments, credit notes, and returns, for 7 years for tax purposes.
  • Customer accounts are stored for 5 years after their last use. After this period, the accounts and associated data will be deleted.
  • If you are subscribed to our newsletter, we will retain your data for 3 years. After this period, we will ask you to re-subscribe.

2. Accounting Documents

  • All financial and account documents will be retained for as long as legally required, for example, for tax and administrative purposes.


Cookies


Our website uses cookies to improve user experience and tailor or services. Upon your first visit to our website, you will see a cookie banner where you can set your preferences. The following types of cookies are used:


1. Functional Cookies


  • These cookies are necessary for the proper functioning of the website. Without these cookies, you would not be able to add products to your shopping cart or complete a purchase.

2. Analytical Cookies

  • These cookies help us understand website usage and improve our services. We use Google Analytics for this purpose.


3. Marketing Cookies

  • These cookies are used to display targeted advertisements, for example, via Facebook Ads.


You can adjust your cookie preferences at any time through the settings in the cookie banner.

Data Security


We take security measures to protect our customers’ data. These include:


Secure Access

Customers must log in to access their account. Creating an account requires a valid email address and password.


Payment Data

Payment information is not stored by us but is securely processed through our payment partners, Mollie and PayPal, who use advanced encryption to protect data.


SSL Certificate

Our website uses an SSL certificate, meaning all data exchanged between your browser and our website is encrypted and protected from unauthorized access.


Hosting and Domain Name

 - Our website operates on Odoo, a reliable platform for managing our webshop.

 - Our domain name is managed through TransIP.


Email Services

• We use Google Workspace for all our business email communications. Google Workspace provides advanced security measures for managing our email accounts and data.

Website and Business Management

• Our website and webshop run on Odoo, a platform used for managing our online store, accounting, and customer service.


What are your rights?

You always request access to the data we have about you. To do so, you can send an email to info@happyrabbitsandfriends.beWe may ask for additional identity verification to ensure that the request is genuinely from you.

You can also update your details yourself in your account settings or unsubscribe from our newsletter at any time.

Additionally, if desired, you can delete your account yourself.


Changes to the Privacy Policy

We reserve the right to modify this privacy policy. Any changes will be published on our website.


Contact Information

Customers can contact us via info@happyrabbitsandfriends.be for any questions regarding their privacy.